AboxReel Privacy Policy

Last updated: September 28, 2026

STORYLOOM AI PTE. LTD. ("we", "us", or "our") operates AboxReel, a short-drama service available through TikTok Minis (the "Service"). This policy explains what personal data we handle when you use the Service or visit these legal pages. TikTok also handles data under its own privacy policy when you use the TikTok app and its Mini Program features.

1. Information we handle

• Account and identity: TikTok OpenID or other account identifier and login status; profile details supplied by TikTok with your authorization; and, if you choose email or another sign-in method, your email address, credentials, verification records, name, avatar, and profile settings.
• Viewing and interactions: titles and episodes opened, watch progress and history, searches, likes, saved titles, comments, messages, reports, and other actions you take where those features are available.
• Purchases: orders, amounts or virtual-item quantities, payment status, unlocked episodes, refunds, and related support records. TikTok or its payment partners handle your payment credentials; we receive transaction results needed to deliver and reconcile purchases.
• Device and usage: IP address, approximate location inferred from IP or settings, device and app information, language, network status, crash and diagnostic data, and identifiers stored locally to maintain sessions, prevent abuse, and measure use of the Service.
• Information you send us: support emails, privacy requests, reports, feedback, and any attachments or details you choose to provide.

We receive data from you, your device, TikTok and other sign-in or payment providers you use, and service providers that operate the Service for us. Please do not send sensitive information through free-text support or report fields unless it is needed for your request.

2. Why we use it

We use this information to sign you in; provide video playback, discovery and account features; remember progress; process purchases and access rights; answer support and rights requests; keep the Service secure; detect fraud and misuse; measure reliability and use; improve content discovery; and meet legal, accounting, and platform requirements. Recommendations may use your viewing and interaction history. We do not use your data for a purpose that requires separate consent without first obtaining that consent where applicable law requires it.

3. Storage and analytics choices

The Mini Program uses local storage for login state, preferences, playback state, a device or session identifier, payment recovery, and queued usage events. Our own usage events may include page views, searches, playback, and purchase-flow status. Optional Firebase Analytics is disabled by default and is used only after a relevant consent choice is granted. You can contact us to withdraw consent or ask about available choices. Disabling storage or permissions may prevent some features from working.

4. Sharing and service providers

We do not sell your personal data. We share only information needed for the following purposes:

• TikTok: Mini Program operation, sign-in, playback integration, in-app purchases, and platform safety or review processes.
• Video, cloud, communications, and analytics providers: hosting, video delivery, content storage, messaging, diagnostics, email delivery, and optional analytics when enabled. These may include BytePlus or Volcano Engine, Amazon Web Services, Tencent Cloud, and Google Firebase, according to the feature used.
• Professional or public authorities: where reasonably needed for legal compliance, fraud investigation, protection of users, or enforcement of our rights.
• Corporate transactions: a successor in a merger, reorganization, or sale, subject to applicable safeguards.

These parties may have their own privacy notices for services they independently provide.

5. International handling, retention, and security

We operate from Singapore and may use providers in other countries. Where applicable law requires safeguards for international transfers, we use appropriate contractual or other measures. We keep data while needed to provide the Service and for legitimate business or legal purposes, including transaction records, disputes, and security investigations. When no longer needed, we delete or anonymize it where practicable. We use access controls, protected transmission, and operational safeguards, but no system can guarantee absolute security.

6. Your choices and rights

Depending on your location, you may request access, correction, deletion, a copy of your data, restriction of certain processing, or withdrawal of consent. To make a request, including an account deletion request, email [email protected]. We may verify your identity before acting and may retain records where law or a valid claim requires it. You may also have a right to complain to your local data protection authority. Withdrawing consent does not affect processing already carried out lawfully.

7. Children and teenagers

The Service is not intended for anyone under 13 or a higher minimum age required where they live. If you are below the age of majority, use the Service only with your parent or guardian's permission. If you believe a child has provided data contrary to applicable law, contact us so we can review it.

8. Changes and contact

We may update this policy as the Service changes. We will post a revised date here and provide additional notice when required by law. For privacy questions, complaints, or requests, contact STORYLOOM AI PTE. LTD. at [email protected].

Read our Terms of Service.